RETURN POLICY
Last updated November 21, 2021
Thank you for your purchase. We hope you are happy with your
purchase. However, if you are not completely satisfied with your purchase for
any reason, you may return it to us for a full refund or an exchange. Please
see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the
purchase date. All returned items must be in new and unused condition, with all
original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at
info@nuttycombebrewery.co.uk to obtain a Return Merchandise Authorization (RMA)
number. After receiving a RMA number, place the item securely in its original
packaging and include your proof of purchase, and mail your return to the
following address:
Nuttycombe Brewery Ltd
Attn: Returns
RMA #
Ford Road
Wiveliscombe, Somerset TA4 2RE
United Kingdom
Please note, you will be responsible for all return shipping
charges. We strongly recommend that you use a trackable method to mail your
return.
REFUNDS
After receiving your return and inspecting the condition of
your item, we will process your return or exchange. Please allow at least seven
(7) days from the receipt of your item to process your return or exchange. We
will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Items opened and consumed
For defective or damaged products, please contact us at the
contact details below to arrange a refund or exchange.
Please Note
● A 15% restocking fee will be charged for
all returns.
QUESTIONS
If you have any questions concerning our return policy,
please contact us at:
info@nuttycombebrewery.co.uk